Whilst you can leave the complexities of IT to us, it’s essential to understand how technology affects your business. A good grasp of key terminology is the first step towards recognising how technology can drive positive change or have unintended negative consequences. 

We often delve into specific topics in detail, but it’s been a while since we provided a jargon buster. This list is short and to the point (there are countless other terms we could include) but we’ve focused on the essentials: common terms you’re likely to encounter but may not be entirely sure about. And if anything remains unclear, we’re always here to explain technology in the clearest possible way. 

Here’s a quick guide to 20 of the most important IT terms for small businesses this year: 

Multi-Factor Authentication (MFA)

Extra login steps (like a code or fingerprint) for added security.

Phishing

Fake emails or messages designed to steal sensitive information.

Endpoint Security

Protection for devices like laptops and smartphones connected to your network. 

Backup and Disaster Recovery (BDR)

Plans to save and restore data after a system failure or attack. 

Cloud Computing

Storing data and running apps online instead of on your hardware. 

Zero Trust Security

“Trust no one” approach to verifying users and devices. 

Cyber Hygiene

Basic habits like strong passwords and regular updates to stay secure. 

Ransomware

Malware that locks your files until you pay a ransom. 

SaaS (Software as a Service)

Subscription-based software accessed online (e.g., Microsoft 365, QuickBooks). 

Managed IT Services

Outsourced IT support to monitor, secure, and manage your tech (such as that provided by Net Primates). 

Firewall

A digital barrier to block unauthorised access to your network. 

Unified Communications (UC)

Combines email, calls, and messaging in one platform (e.g., VoIP, as supplied by Net Primates). 

Internet of Things (IoT)

Smart devices connected to the internet, like security cameras and thermostats. 

Patch Management

Updating software to fix bugs and security vulnerabilities. 

Dark Web

Hidden part of the internet where stolen data is sold. 

Scalability

Tech that grows with your business needs without major changes. 

Data Encryption

Scrambles data to keep it safe from unauthorised access. 

BYOD (Bring Your Own Device)

Employees using personal devices for work, requiring security measures. 

Remote Monitoring and Management (RMM)

Software for IT teams to monitor and fix issues remotely. 

Business Continuity Plan (BCP)

A strategy to keep your business running during disruptions. 

Need help? 

Understanding these terms, and others, helps protect your business, improve efficiency, and plan for growth. Need help? Let us simplify IT for you – contact us today! 

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