For businesses that want to take advantage of modern IT for business growth and customer service, aligning telephony is essential. 

Modern phone systems are so much more than just, you know, a phone! With the right system in place businesses will make the lives of their staff and customers easier, and they are more likely to achieve their goals. 

Modernising business communication (it’s not about telephones) 

For modern businesses communication ideally needs to be seamless and integrated. A unified communications platform, such as that delivered by Net Primates, brings together several functions under one app, offering a comprehensive range of features without a hefty price tag. This integration streamlines collaboration among staff, improves efficiency, and aligns your communication tools with your overall IT provision. 

Embracing new technologies 

With the rise of remote working and the increasing use of platforms like Teams and SharePoint Online, traditional telephony is evolving. Many businesses are now investing in modern telephony solutions that integrate seamlessly with their existing digital infrastructure. This includes things like: 

  • Using mobile phones as office phones – no need to have one phone on the desk and another in your pocket. Use the same phone wherever you’re working with no loss of features, and less to pay! 
  • Setting up hunter groups so that calls are directed to more than one person – ensure that vital customer calls are never missed. 
  • Integrating telephony with calendars to avoid interruptions during meetings. 
  • Providing chat options such as group chats, public rooms, or one-on-one conversations for flexible communication. 
  • Queue management allowing staff to manage queues effectively, handling demand surges with ease. 
  • Setting up conference calls with simplicity. 

Work from anywhere 

Modern telephony allows employees to work from anywhere while maintaining their company telephone numbers. This flexibility makes it easier to manage call logs and reduces issues when staff leave the company.  

Key benefits for your business 

  • Modern telephony solutions are extremely versatile and scalable, making them ideal for growing businesses and features can be added with minimal fuss. 
  • Integrate your telephony with your vital business systems such as Office 365, Salesforce and HubSpot – we’ll give you a full list of integrations and will make it happen! 
  • Improve productivity by giving your staff a tool that is easy to use yet comprehensive. 
  • All caller data is in one place allowing you to provide a smoother experience to your customers. 
  • Centralised management ensures you can evaluate costs, user analytics and productivity. 

Future-proof your telephony 

Aligning your telephony with your IT infrastructure ensures your business is prepared for the future. Modern telephony solutions, such as that managed entirely by Net Primates, offer unparalleled flexibility and integration capabilities.  

Wherever you are in your telecoms journey, it’s an integral part of your business technology infrastructure. Our team offer both installations of hardware and migrations of existing systems into new premises, taking away the hassle of telecoms and letting you focus on your business. 

We own and operate a large part of our infrastructure, meaning we can pass those savings on to our customers and deliver a totally unique support service from the same team who built the systems, and work on them every day. 

If you’re unhappy with your current telecoms provider, need more equipment or are looking for a more cost-efficient solution, get in touch to find out how we will help. 

 

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