For the past eight years, Net Primates have had the pleasure of working with Exbury Gardens in the New Forest, delivering comprehensive IT support and telephony solutions. We’re excited to share a case study generously provided by Exbury Gardens and we extend our sincere thanks for their continued partnership and trust in our services. 

Introduction 

Running a large garden business comes with a unique set of challenges, and managing IT is one of them. Whilst we specialise in horticulture, as with most businesses these days we have a reliance on technology to help keep operations running smoothly. That’s where Net Primates come in – they’ve been our trusted partner since 2016, managing all our IT and telephone systems, allowing us to focus on growing our business (and our plants). 

What do Net Primates do for Exbury Gardens? 

Net Primates handle everything related to our IT and telephone infrastructure. Whether it’s maintaining our existing systems, troubleshooting issues, or keeping everything running efficiently, Steve and the team take care of it all. We don’t have to worry about the technical side of things – they’ve got it covered, and we can focus on what we do best: managing our garden business. 

Planning for the future with proactive IT strategies 

While we haven’t made any major changes to our IT systems recently, Net Primates have helped us develop a proactive IT strategy for the next 12 months. This has been incredibly helpful, as it ensures that we’re prepared for any upcoming challenges and can manage our IT costs effectively. By planning ahead, we can avoid unexpected expenses and stay on top of our technology needs. 

Why we’d recommend Net Primates 

What truly sets Net Primates apart is their personal touch. Steve and his team are not just service providers – they feel like part of our business. They’re both proactive, guiding us on best practice, and responsive, answering any questions or concerns quickly and professionally. We’ve built a strong level of trust with them because we know they have our best interests at heart. 

Steve, in particular, has an encyclopaedic knowledge of our systems. He knows exactly what’s been done and when, without us ever having to explain things twice. This kind of detailed attention is rare, and it makes a huge difference in how smoothly our operations run. 

Conclusion 

For us, Net Primates are more than just an IT provider – they’ve been a critical part of our business’s success. From managing our systems to planning ahead and securing our operations, Net Primates has consistently provided a top level of service. But beyond their technical skills, it’s the personal investment they show in our business that really stands out. We couldn’t ask for a better IT partner to support our business. 

A word from Net Primates 

Thanks so much to Exbury Gardens for taking the time to provide this amazing case study. It is always a delight to pay them a visit and to see the extensive and glorious gardens at different times of the year. We’d recommend that you pay Exbury Gardens a visit too – they are open this year until 3rd November – check out their website for details. 

Back to posts