At Net Primates, we want to develop relationships with clients, becoming a trusted partner rather than merely a service provider. As such, we always want to know what you think of the service we provide. One way that we monitor this is by using Simplesat, and we’re proud to have a 100% customer satisfaction rating, but that doesn’t happen by accident. By continually evaluating our products, services, and customer experience, we are more likely to deliver 100% satisfaction. 

Quick feedback, big impact 

After we close a support ticket, you’ve probably seen a little smiley face asking how we did. That’s Simplesat! It takes just one click to rate your experience – no long forms, no hassle. That quick click gives us immediate insight into how you’re feeling. That said, if you’d like to deliver feedback in a different way, we’re always keen to know what you think – give us a call, send us an email, write us a letter… whatever works for you. 

We’re listening (and reacting fast) 

If something’s not quite right, Simplesat would let us know about it straight away and we would follow up to put it right. Simplesat would send an alert to our team instantly, so your feedback would never get missed. 

Your voice helps us improve 

We don’t just collect feedback – we act on it. Whether it’s improving our response times, tweaking how we explain things, or just learning what made your experience great, your input helps us keep getting better. 

Help us stay at 100% 

Your feedback is what keeps our service top-notch. Every time you give us your feedback, it helps us learn, improve, and keep delivering the service you deserve. 

So please, keep the feedback coming. We’re listening, we care, and we’re always looking to improve. 😊 

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