Moving a thriving business to new premises is exciting and yet daunting all at the same time. Changing location to support growth plans is essential, but it’s also vital that business continues as usual as much as possible while the move is in progress. For The MTM Agency, a dynamic digital and marketing agency based in Southampton, the recent move to a new location needed to be as smooth as possible so that they could continue delivering vital marketing support to their customers.  

Director, Gordon, contacted Net Primates to tell us of the plans to move offices, and we immediately swung into action, putting a plan of our own together. We needed to ensure that IT provision would continue seamlessly from one location to the other. MTM also wanted to enhance their IT with the introduction of modern telephony in the form of a VoIP system. 

Planning and preparation for success 

Net Primates has been working with The MTM Agency for several years, managing their IT infrastructure. This existing relationship proved to be invaluable during the office move. We already had a deep understanding of MTM’s operations, systems, and requirements. This knowledge allowed us to meticulously plan every aspect of the IT move, ensuring minimal downtime and disruption. 

Setting up computers and servers 

One of the critical aspects of the move was ensuring that all computers and servers were set up correctly in the new office. Using a systematic approach, we ensured that all systems were operational from day one. 

Network and internet configuration 

A seamless transition and continued service delivery needed a reliable and fast network to be in place. Net Primates configured the network infrastructure, ensuring robust connectivity throughout the office. We also managed the installation and setup of the internet, making sure that MTM could hit the ground running. 

Introducing VoIP for enhanced communication 

As part of their growth strategy, The MTM Agency decided to implement a VoIP (Voice over Internet Protocol) system. This decision was driven by the need for more flexible and efficient communication. VoIP technology allows phone calls to be made over the internet instead of traditional phone lines. This technology offers numerous advantages, including cost savings, enhanced functionality, and improved scalability. MTM realised that the huge range of VoIP features would help drive their commitment to providing the best possible customer experience and also improve working conditions for their expanding team. 

A word from The MTM Agency 

MTM’s Director, Gordon, was particularly impressed with the level of service provided. Here’s what he had to say: 

“Working with Steve and the Net Primates’ team has always been a pleasure, and their support during our office move was nothing short of amazing. Steve is always willing to help out, is just a phone call away, and commits to ensure everything runs smoothly. Their dedication made our move completely pain-free, and the new VoIP system has already made a massive difference to our business.” 

A word from Net Primates 

“Thanks to The MTM Agency for continuing to trust us with their IT provision. Being given plenty of time to plan the IT move from one location to another really helped to ensure business continuation. We were also delighted to be able to replace their telephony with a modern VoIP system which we know will help them continue on their growth trajectory.” 

The result: a smooth transition 

When suppliers and customers collaborate well over office moves disruption to operations can be minimised. During their move The MTM Agency were able to continue delivering high quality digital and marketing services without missing a beat. The new VoIP system has already proven to be a game-changer, enhancing communication and operational efficiency. 

If you are planning any sort of transition within your organisation, planning ahead for IT provision is essential. Let us know what you need and we’ll advise on the best way to take your organisation to the next location, and the next level.